On the website: 

  • Check that you are logged in and on the subscriber home page. You should see “izneo subscriber area” at the top left-hand side of the screen.

  • If you are not in the subscriber area, you can access it by clicking on the “Subscriber Area” button to the right of the home page search bar. 

  • All the volumes you see are those in the subscriber catalog.

  • In the general store, all the subscriber volumes are identified by a green “Premium” or “Subscription” band across the cover. All the subscription volumes also display the message “Included in the izneo Premium subscription” on their description page.

Via the Android or iOS app:

  • Check that you are logged into your subscriber account by checking that the switch button is displayed at the top right-hand corner of the screen (Subscriber / Shop or Abo / All)

  • Set the switch to Subscriber.

  • All the volumes you see are those in the subscriber catalog.

Via Nintendo Switch:

  • Check that you are logged in with your subscriber account.

  • You will find all the subscription volumes in the “Pass izneo” section