You can change your password on the website or on our apps: 


On the website: 

  • Log in on the izneo website with your username and password

  • Click on the gear wheel icon at the top right-hand corner of the screen

  • Click the “Edit” button next to the “Password” tab

  • Enter your old password once, then enter the new one twice and save your changes.


Via the Android app: 

  • Make sure you are logged in

  • Tap on the icon consisting of three horizontal lines at the top left-hand corner of the screen.

  • Then tap on “Edit” to the right of “My personal information”

  • Enter your email address in “Email address (confirmation)”. Scroll down and enter your old password once and then your new password twice and validate the changes.


Via the iOS app:

  • Make sure you are logged in

  • Tap on the icon consisting of three horizontal lines at the top left-hand corner of the screen.

  • Then enter your username or email address

  • Enter your old password once, then enter the new one twice and validate the changes.


You have a new password!


N.B. It is not possible to change your password via Nintendo Switch.