How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How does izneo work?
How do I buy an album?
How do I access the albums I’ve purchased?
What format will the album be in?
How do I access my free read?
What is the Super Reader program?
Managing my account
How do I create an account?
How can I change my password?
How can I view/modify my account information?
I forgot my password and/or username.
How do I activate/deactivate my public profile?
View all 10
I can’t download an album.
How do I clear my cache (force updates for new releases and the catalog)?
How do I restart the application?
How can I free up memory ?
What can I access with the izneo subscription ?
How do I sign up for the subscription ?
Where do I find my subscriber catalog ?
I have subscribed, but I can’t access my subscription.
How do I cancel my subscription?
View all 8
Languages and territories
Can I change the language of a volume that I’ve purchased ?
How do I access the catalog of titles in other languages ?
Why am I unable to purchase certain titles?
What are the possible payment methods ?
When I open the player of an album I’ve purchased, I get an error 500 message.
There is a problem with the pages of an album that I purchased.
An album that I purchased is missing pages.
I’m unable to read an album excerpt.
What is the “eazycomics” reading mode?
Missing volumes from a series
You live outside of France, Belgium, and Switzerland and are unable to purchase certain mangas.
Incorrect reading direction
How does the wishlist work?
Is it possible to delete an album from my library?
izneo and physical albums
What are tags/themes for ?