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How does izneo work?
How do I buy an album?
How do I access the albums I’ve purchased?
What format will the album be in?
How do I access my free read?
What is the Super Reader program?
Managing my account
How do I create an account?
How can I change my password?
How can I view/modify my account information?
I forgot my password and/or username.
How do I activate/deactivate my public profile?
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I can’t download an album.
How do I clear my cache (force updates for new releases and the catalog)?
How do I sync my library with my latest purchases?
How do I restart the application?
How can I free up memory?
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What can I access with the izneo subscription?
How do I sign up for the subscription?
How do I access the albums available in the subscription?
I have subscribed, but I can’t access my subscription.
How do I cancel my subscription?
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Subscription via Orange
I’m an Orange customer. Do I have access to izneo’s subscription offer?
I’m an Orange customer and I should have access to the subscription, but I don’t. What’s wrong?
How do I unsubscribe from the Orange comics option?
Languages and territories
How do I change the language on the website?
How do I change the language used in my application for iOS, Android or Nintendo Switch ?
Can I change the language of an album that I’ve purchased?
How do I access the catalog of titles in English and the catalog of titles in French?
My catalog search results only display albums in English.
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When I open the player of an album I’ve purchased, I get an error 500 message.
There is a problem with the pages of an album that I purchased.
An album that I purchased is missing pages.
I’m unable to read an album excerpt.
What is the “eazycomics” reading mode?
Missing volumes from a series
You live outside of France, Belgium, and Switzerland and are unable to purchase certain mangas.
Incorrect reading direction
What are Webtoons?
How does the wishlist work?
Is it possible to delete an album from my library?
izneo and physical albums
What are tags for?
Are you an author and working on publishing a project?