• Make sure that you are logged in on the izneo application.

  • Downloading problems are often related to a weak internet connection while the album was downloading. In this case, be sure to check your internet connection. 

  • Start the download again.

  • If you continue having trouble, especially regarding one specific title, please contact customer service at: support@izneo.com. Be sure to provide the name of the album in question. Our team will work on solving the problem as quickly as possible.