On the izneo website:
Make sure you have logged out.
Click on “Login” at the top right-hand corner of the screen.
Then click on “Forgot your password?”
Enter your email address in the empty field and validate.
You will receive an email containing a link to reset your password. Please note that this link is unique and can only be used once. (Check that the email is not sent to your SPAM folder).
Click on the link to be redirected to the form to reset your password.
Enter the same password twice.
PLEASE NOTE that your password must contain at least 6 characters.
Via the Android app:
Make sure you have logged out.
Tap on the “menu” icon consisting of three horizontal lines at the top left-hand corner of the screen then click on “Login”.
Tap on “Forgotten password”
Enter your email address in the empty field and validate.
You will receive an email containing a link to reset your password. Please note that this link is unique and can only be used once. (Check that the email is not sent to your SPAM folder).
Click on the link to be redirected to the form to reset your password.
Enter the same password twice.
PLEASE NOTE that your password must contain at least 6 characters.
Via the iOS app :
Make sure you have logged out.
If you are on the pre-home page (presentation of izneo, registration and the library):
Tap twice on “Login” at the top right-hand corner of the screen.
Then tap on “Forgot your password?”
Enter your email address in the empty field and validate.
You will receive an email containing a link to reset your password. Please note that this link is unique and can only be used once. (Check that the email is not sent to your SPAM folder).
Click on the link to be redirected to the form to reset your password.
Enter the same password twice.
PLEASE NOTE that your password must contain at least 6 characters.
If you are on the izneo homepage where you can consult the catalog:
Tap on the “menu” icon consisting of three horizontal lines at the top left-hand corner of the screen.
Tap on “Login” at the top of the drop-down menu and then tap on “Login” again at the top right-hand corner of the screen.
Then tap on “Forgot your password?”
Enter your email address in the empty field and validate.
You will receive an email containing a link to reset your password. Please note that this link is unique and can only be used once. (Check that the email is not sent to your SPAM folder).
Click on the link to be redirected to the form to reset your password.
Enter the same password twice.
PLEASE NOTE that your password must contain at least 6 characters.
Via Nintendo Switch:
Make sure you have logged out.
Click on “Forgot your password?”.
Enter your email address in the empty field and validate.
You will receive an email containing a link to reset your password. Please note that this link is unique and can only be used once. (Check that the email is not sent to your SPAM folder).
Click on the link to be redirected to the form to reset your password.
Enter the same password twice.
PLEASE NOTE that your password must contain at least 6 characters.