On the izneo website: 

  • Make sure that you have logged out.

  • Click on “Login / Register” in the top right-hand corner of the screen.

  • Then click on “Forgot your password?”

  • Enter the email address associated with your izneo account in the empty field.

  • You will receive an email containing a link to reset your password. Please note that this link is unique and can only be used once. (Be sure to check that the email is not sent to your SPAM folder.)

  • Once you click on the link, you will be redirected to a form to reset your password.

  • Enter the same password twice.

  • PLEASE NOTE that your password must be at least 8 characters including at least 1 number, 1 lowercase letter, and 1 uppercase letter.


On the izneo application for Android: 

  • Make sure that you have logged out.

  • Click on “My space.”

  • Then click on “Forgotten password”

  • Enter the email address associated with your izneo account in the empty field.

  • You will receive an email containing a link to reset your password. Please note that this link is unique and can only be used once. (Be sure to check that the email is not sent to your SPAM folder.)

  • Once you click on the link, you will be redirected to a form to reset your password.

  • Enter the same password twice.

  • PLEASE NOTE that your password must be at least 8 characters including at least 1 number, 1 lowercase letter, and 1 uppercase letter. 


On the izneo application for IOS: 

  • Make sure that you have logged out.

  • Click on the icon at the top left-hand corner of the screen.

  • Then click on “Forgot your password?”

  • Enter the email address associated with your izneo account in the empty field.

  • You will receive an email containing a link to reset your password. Please note that this link is unique and can only be used once. (Be sure to check that the email is not sent to your SPAM folder.)

  • Once you click on the link, you will be redirected to a form to reset your password.

  • Enter the same password twice.

  • PLEASE NOTE that your password must be at least 8 characters including at least 1 number, 1 lowercase letter, and 1 uppercase letter.