On the izneo website: 

  • Make sure you have logged out.

  • Click on “Login” at the top right-hand corner of the screen.

  • Then click on “Forgot your password?” 

  • Enter your email address in the empty field and validate.

  • You will receive an email containing a link to reset your password. Please note that this link is unique and can only be used once. (Check that the email is not sent to your SPAM folder).

  • Click on the link to be redirected to the form to reset your password.

  • Enter the same password twice.

  • PLEASE NOTE that your password must contain at least 6 characters.

Via the Android app: 

  • Make sure you have logged out.

  • Tap on the “menu” icon consisting of three horizontal lines at the top left-hand corner of the screen then click on “Login”.

  • Tap on “Forgotten password”

  • Enter your email address in the empty field and validate.

  • You will receive an email containing a link to reset your password. Please note that this link is unique and can only be used once. (Check that the email is not sent to your SPAM folder).

  • Click on the link to be redirected to the form to reset your password.

  • Enter the same password twice.

  • PLEASE NOTE that your password must contain at least 6 characters.

Via the iOS app :
 Make sure you have logged out.


If you are on the pre-home page (presentation of izneo, registration and the library):

  • Tap twice on “Login” at the top right-hand corner of the screen.

  • Then tap on “Forgot your password?” 

  • Enter your email address in the empty field and validate.

  • You will receive an email containing a link to reset your password. Please note that this link is unique and can only be used once. (Check that the email is not sent to your SPAM folder).

  • Click on the link to be redirected to the form to reset your password.

  • Enter the same password twice.

  • PLEASE NOTE that your password must contain at least 6 characters.

If you are on the izneo homepage where you can consult the catalog: 

  • Tap on the “menu” icon consisting of three horizontal lines at the top left-hand corner of the screen.

  • Tap on “Login” at the top of the drop-down menu and then tap on “Login” again at the top right-hand corner of the screen.

  • Then tap on “Forgot your password?”

  • Enter your email address in the empty field and validate.

  • You will receive an email containing a link to reset your password. Please note that this link is unique and can only be used once. (Check that the email is not sent to your SPAM folder).

  • Click on the link to be redirected to the form to reset your password.

  • Enter the same password twice.

  • PLEASE NOTE that your password must contain at least 6 characters.



Via Nintendo Switch:

  • Make sure you have logged out.

  • Click on “Forgot your password?”.

  • Enter your email address in the empty field and validate.

  • You will receive an email containing a link to reset your password. Please note that this link is unique and can only be used once. (Check that the email is not sent to your SPAM folder).

  • Click on the link to be redirected to the form to reset your password.

  • Enter the same password twice.

  • PLEASE NOTE that your password must contain at least 6 characters.